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    Questions

    Frequently Asked Questions

    How can I place an order?

    You can place an order through our website by adding products to your shopping cart and completing your purchase in the "Checkout" section.

    Do I need to create an account to make a purchase?

    No, you can make a purchase without registering; however, we recommend creating an account to track your orders and receive special offers.

    What payment methods are available?

    We accept payments by credit card, bank transfer, PayPal, and other popular online payment methods.

    Can I change or cancel my order after it has been placed?

    Orders can be changed or canceled up until they are shipped. Please contact us promptly if the need arises.

    What are the shipping costs?

    Shipping costs depend on the order value and location. Exact charges will be displayed before finalizing your purchase.

    Do you offer free shipping?

    Yes, we offer free shipping on orders:

    * over 500 PLN within Poland

    * over 300 USD in Europe

    * over 500 USD free worldwide shipping.

    How can I track my order?

    Once your order is shipped, we will send you a tracking number so you can track your package.

    What are your store's opening hours?

    The store is available online 24/7. Our customer service is open Monday to Friday, from 9:00 AM to 3:00 PM.

    Can I change the delivery address after placing an order?

    If we haven't shipped your order yet, we can change the delivery address. Please contact us as soon as possible.

    Can I pick up my order in person?

    Yes, we offer the option of personal pickup in the center of Warsaw upon prior arrangement of the date and exact time. Payment for the purchase must be made prior to pickup.

    Do you issue VAT invoices?

    Jako firma, która nie jest płatnikiem VAT, nie wystawiamy faktur VAT. Po dokonaniu zakupu otrzymasz potwierdzenie zamówienia, które stanowi dowód zakupu. Dokument ten będzie zawierał wszystkie niezbędne informacje dotyczące transakcji, w tym dane produktu, cenę i dane kontaktowe.

    How can I contact customer service?

    You can contact our customer service team via the contact form on this page or by email at shop@d-banknotes.com

    Can I exchange a product?

    Yes, if the product does not meet your expectations, you can exchange it within 14 days of purchase, provided it is not damaged.

    What should I do if my order arrives damaged?

    If your order is damaged upon delivery, please refuse to accept the package. If the delivery is made via a parcel locker, please contact our customer service team immediately. Please document the damage by taking photos.

    How long does order processing take?

    Orders are processed within 2–5 business days. Shipments are dispatched on Mondays, Wednesdays, and Fridays.

    Can I add a product to my order after placing it?

    If your order hasn't been shipped yet, you can contact us and ask to add items.

    Is my data secure?

    Yes, we use modern encryption technologies to ensure the security of your personal data and payments.

    Can I receive a confirmation of purchase?

    Yes, after completing your purchase, we will send you an order confirmation email, which serves as proof of purchase.

    Is it better to buy directly through the d-banknotes website, or via Allegro or eBay?

    It is most cost-effective to buy directly on the d-banknotes website, as the prices are more attractive than those offered in our stores on platforms like Allegro or eBay. This is due to the absence of commission fees charged by these third-party platforms, which allows us to offer better prices.

    How can I check my order status?

    After placing your order, you will receive a tracking number that allows you to check the status of your shipment.

    Can I place an order if I live abroad?

    Yes, we ship internationally. Shipping costs depend on the delivery destination.

    Can I choose a specific serial number for a banknote?

    For certain products, we offer the option to choose a specific serial number, subject to availability. This information will be specified in the item description.

    Are all the banknotes uncirculated / new?

    Most of our banknotes are new (in UNC condition), but we also offer circulated banknotes. In such cases, this will be clearly stated in the item description.

    Can the banknotes be insured?

    Yes, we can offer shipping insurance during transit. The cost depends on the value of the order.

    Can I return a banknote if it does not match the description?

    Yes, if the banknote does not match the description or is damaged, you can return it in accordance with our return policy link to returns>